Reports To: Director of Customer Care

FLSA Status: Exempt

Salary: $60k - $70k +bonus

Summary: The Distribution Relationship Manager will be responsible for generating sales by building and maintaining relationships with industrial labware customers and distributors. As well as, product management, marketing and social media support, and ecommerce.

Roles and Responsibilities

• Serves customers by selling products and meeting customer needs

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers

• Meets monthly individual sales goals and contributes to the overall team sales goals

• Communicates with customers through phone calls, emails and in person visits (at customer and at trade shows)

• Adjusts content of sales presentations by studying needs of customers and potential customers

• Works with marketing to build promotions around key product lines

• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management

• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques

• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses

• Provides historical records by maintaining records on area and customer sales

• Social media account support for B2B and B2C science businesses

• Generating content for our B2B and B2C businesses. For example: landing pages for specific demographics, recommended material lists for various classes or grade levels, blog articles related to current events or pedagogy, etc.

• Product line management of science products, including merchandizing products, development of keywords, prioritizing content creation and product data updating

• Understanding and utilizing our ecommerce platforms on the B2B and B2C businesses, including: Shopify, Amazon, Walmart, eBay, etc.

Qualifications

• Degree in business or science, science experience

• Experience in customer service or sales

• Knowledge of Salesforce or other CRM

• Excel

• Contributes to team effort by accomplishing related results as needed

• Must be comfortable talking with people on customer visits and trade shows

Environmental Working Conditions & Physical Effort: Typically works in an office with adequate lighting and ventilation and a normal range of temperature and noise level.

• Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

• A frequent volume of work and deadlines impose strain on routine basis.

• Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 25 lbs.

• Will be required to assist in other areas from time to time, including but not limited to order fulfillment, packing and shipping.

Travel Requirements 

• 35 - 50%

ENALAS is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need.

Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Apply by sending Resume and Cover Letter to careers@enalasconsulting.com.